AnsweredAssumed Answered

Tickets are locked and cannot be updated

Question asked by ChiragM on Nov 28, 2014
Latest reply on Nov 30, 2014 by Brian_Mathato

We are using CA SDM 12.6

 

Sometime updates done to a ticket (status update, log comment, attach document) do not reflect on the ticket.

When the lock on such tickets is deleted from Administration->System->Current Locks, the updates start working properly.

 

Anybody else experience this or have any ideas/suggestions, please share.

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