Clarity

Hello,

I'm getting the error below when trying to run a report in Clarity PPM v12.0. The reporting uses Actuate 9. The logs also show some errors below.

Has anyone come across this error? if so, what was the resolution?

thanks

Error:

ERROR 2014-12-02 16:26:53,577 [WrapperStartStopAppMain] session.ManagerBase (none:none:none) IOException while loading persisted sessions: java.io.EOFException

java.io.EOFException

at java.io.ObjectInputStream$PeekInputStream.readFully(ObjectInputStream.java:2228)

at java.io.ObjectInputStream$BlockDataInputStream.readShort(ObjectInputStream.java:2694)

at java.io.ObjectInputStream.readStreamHeader(ObjectInputStream.java:761)

at java.io.ObjectInputStream.<init>(ObjectInputStream.java:277)

at org.apache.catalina.util.CustomObjectInputStream.<init>(CustomObjectInputStream.java:57)

at org.apache.catalina.session.StandardManager.doLoad(StandardManager.java:361)

at org.apache.catalina.session.StandardManager.load(StandardManager.java:320)

at org.apache.catalina.session.StandardManager.start(StandardManager.java:636)

at org.apache.catalina.core.ContainerBase.setManager(ContainerBase.java:431)

at org.apache.catalina.core.StandardContext.start(StandardContext.java:4131)

at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)

at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)

at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)

at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:608)

at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:535)

at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:470)

at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1122)

at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)

at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1021)

at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)

at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)

at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)

at org.apache.catalina.core.StandardService.start(StandardService.java:450)

at org.apache.catalina.core.StandardServer.start(StandardServer.java:709)

at org.apache.catalina.startup.Catalina.start(Catalina.java:551)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:585)

at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:294)

at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:432)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:585)

at org.tanukisoftware.wrapper.WrapperStartStopApp.run(WrapperStartStopApp.java:238)

at java.lang.Thread.run(Thread.java:595)

ERROR 2014-12-02 16:26:53,640 [WrapperStartStopAppMain] session.ManagerBase (none:none:none) Exception loading sessions from persistent storage

java.io.EOFException...

As a starter, please check this -

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec536548.aspx

NJ

The solution for the above tech doc says -

Solution:

Please do a search on your system for *.ser files. You should have several of these files. These are the user session files for Tomcat. Please rename these files, then remove them from the directory in which they currently reside. (If these files cannot be manipulated because they are "in use", then please stop Tomcat before renaming and removing them). Once these files have been removed, please restart Tomcat.

Also found this -

https://communities.ca.com/message/110264583#110264583

NJ

Thanks.

I have followed the instructions however still getting the same error.

I renamed and deleted all the ".ser" files under the two folders below:

Then I restarted Tomcat executing shut down/restart bat files as below. I have also restarted Clarity services.

The .ser files were recreated in the tomcat folders.

The error I'm getting in the logs is:

ERROR 2014-12-03 10:43:11,045 [http-80-Processor6] xql2.xbl (admin:56830944__197c9a57:nmc.executeAvailReport) org.apache.xerces.dom.DeferredDocumentTypeImpl ::java.lang.ClassCastException: org.apache.xerces.dom.DeferredDocumentTypeImpl

at com.niku.reporting.actuate.ActuateUtility.handleErrors(ActuateUtility.java:60)

at com.niku.reporting.actuate.ActuateUtility.sendSOAPRequest(ActuateUtility.java:53)

at com.niku.reporting.actuate.ActuateReporting.login(ActuateReporting.java:62)

at com.niku.reporting.ReportingImpl.adminLogin(ReportingImpl.java:50)

at com.niku.reporting.ReportingImpl.getAdminSession(ReportingImpl.java:41)

at com.niku.reporting.actuate.ActuateReporting.addReplacementsForHeader(ActuateReporting.java:241)

at com.niku.reporting.actuate.ActuateReporting.preScheduleReportProcess(ActuateReporting.java:219)

at com.niku.reporting.actuate.ActuateReporting.executeReport(ActuateReporting.java:188)

at com.niku.reporting.xbl.handlers.ExecuteReportHandler.postProcess(ExecuteReportHandler.java:36)

at com.niku.xql2.XQLVisitor.postProcess(XQLVisitor.java:1355)

at com.niku.union.xml.dom.DOMWalker.postProcess(DOMWalker.java:210)

at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:94)

at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51)

at com.niku.xql2.handlers.TryHandler.preProcess(TryHandler.java:50)

at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1342)

at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194)

at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74)

at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)

at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)

at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:36)

at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:239)

at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:280)

at com.niku.xql2.binding.ServiceControlBindingXql.processFile(ServiceControlBindingXql.java:393)

at com.niku.xql2.binding.ServiceControlBindingXql.getDocument(ServiceControlBindingXql.java:258)

at com.niku.xql2.binding.ServiceControlBindingXql.processRequest(ServiceControlBindingXql.java:142)

at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:759)

at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:213)

at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:195)

at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1323)

at com.niku.union.web.PortletController.processAuthorizedPortlet(PortletController.java:861)

at com.niku.union.web.PortletController.processPageActionRequest(PortletController.java:381)

at com.niku.union.web.PortletController.processRequest(PortletController.java:160)

at com.niku.union.web.WebActionController.processAction(WebActionController.java:1090)

at com.niku.union.web.WebActionController.processRequest(WebActionController.java:170)

at com.niku.union.web.WebControlServlet.service(WebControlServlet.java:319)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:121)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:29)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:495)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)

at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)

at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)

at java.lang.Thread.run(Thread.java:595)::

WARN 2014-12-03 10:43:11,092 [http-80-Processor6] niku.union (admin:56830944__197c9a57:nmc.executeAvailReport) org.apache.xerces.dom.DeferredDocumentTypeImpl was not found in file: messages_en.properties

Can you check the post as well ?

https://communities.ca.com/message/110264583#110264583

NJ

If the issue still persists, please open a case with support .... phewwwwwww

NJ

Were you able to check with support on this ?

If you can share any info, would be great

NJ

Hi,

Nope, this issue still is not resolved. However we have asked CA support to help us with this and it is in progress...

Would be great if you can share the solution once this is resolved

Thanks, and Happy Holidays

NJ

Just wondering how far that will go as support for Actuate and v12.x ended in November.

Agree

NJ

Hello,

We were able to fix the issue by comparison of the working version of %niku_home%/lib and %niku_home%/acweb folders with the failing version of the installation.

Clarity v12 installation media included a set of JAR files and the acweb folder.

The working Clarity folder %niku_home%/lib will contain the following JAR files, while they were absence in the non working system:

                acweb.jar

                acversioninfo.jar

                apconfig.jar

Also the working %niku_home%/acweb folder will contain numerous sub-folders, while on the non working version (if it even exists) will be empty.

If our scenario we were missing the JAR files and contents of the acweb folder on the two affected systems so the following steps have been taken before a more detailed / onsite or remote investigation is undertaken ...

1. Stop the Clarity system Services: APP and BG

2. Copy the missing jar files into the  %niku_home%/lib folder

3. Copy the missing acweb folder and its contents into the %niku_home% OR if the acweb folder exists BUT IS empty only copy access the missing contents

4. Start the Clarity system Services: APP and BG

5. Test Actuate