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Process Escalations

Question asked by TGuzek on Dec 4, 2014
Latest reply on Dec 5, 2014 by TGuzek

Hey Folks,


Starting to dabble in Process Escalations and have some basic questions.  Does the Due date have to pass in order for the escalation Grace period to begin?  I expected the Escalation to occur after the step has sat there for the grace period, but it has not yet.  I set up a step escalation and have no process escalations defined.