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Unable to close SDM tickets

Question asked by derekj on Dec 8, 2014
Latest reply on Dec 9, 2014 by Tom_Kouhsari

SDM 12.7 Cumulative 2 and PAM 4.1.


I'm having problems with closing SDM tickets when trying to use either the Close Ticket, Close Request operators or if trying to invoke the method through SOAP web services.  Note all three operators show that they complete successfully.  They all return an Activity Log handle.  That handle is reserved in the database table but there is no corresponding entry.  The ticket status does not change.    I can create tickets and log comments on those tickets via other web services calls without problems.