AnsweredAssumed Answered

Model not visible in ITAM

Question asked by herma13 Employee on Dec 10, 2014
Latest reply on Jan 21, 2015 by Richard_Schneider_CA

Hi,

 

I just got a question from a customer, unfortunately I am not deep enough in ServiceDesk.

 

They created a new model in Service Desk, selected "Hardware" as familiy type and a corresponding class.

Now this new Model is not visible in ITAM, as the familiy_id is missing in the ca_model_def.

 

Is this "works as designed" or can they do some configuration, so this is done correcly and visible in both systems?

 

Thanks,

Markus

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