I’m using MAILBOXES to create tickets from mail based, by SDM 12.5. This works minimally fine.
The issue is that sometimes mail creates tickets and in other time no. I've n't many evidences but I see that in the moment that mail arrived in your inbox STDLOG by SDM capture this event:
12/10 09:10:28.75 asusis-ueitm pdm_mail_nxd 3164 ERROR hunny_mail_intf.c 1925 ThrdLogger Sess:10:0:0 SMTP MAIL command failed Error (452) 4.5.3 Service unavailable, batch limit reached.
I’ve several quantities for this event type and the ticket has no created. I think that ‘mail_max_threads’ option can collaborate in this case, but I’m not sure. Currently this option is disabled.
Could you help me to solve?
Thank you in advance!