AnsweredAssumed Answered

tickets created by mail

Question asked by eduardo.lagrave on Dec 10, 2014
Latest reply on Dec 11, 2014 by eduardo.lagrave

Hi guys

I’m using MAILBOXES to create tickets from mail based, by SDM 12.5. This works minimally fine.

 

The issue is that sometimes mail creates tickets and in other time no. I've n't many evidences but I see that in the moment that mail arrived in your inbox STDLOG by SDM capture this event:

 

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12/10 09:10:28.75 asusis-ueitm   pdm_mail_nxd         3164 ERROR        hunny_mail_intf.c     1925 ThrdLogger Sess:10:0:0 SMTP MAIL command failed Error (452) 4.5.3 Service unavailable, batch limit reached.

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I’ve several quantities for this event type and the ticket has no created. I think that ‘mail_max_threads’ option can collaborate in this case, but I’m not sure. Currently this option is disabled.

 

Could you help me to solve?

Thank you in advance!

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