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Question asked by Gutis Champion on Dec 16, 2014
Latest reply on Sep 19, 2015 by Grant Bruneau


Hello, we have requirement to provide analyst with the possibility to change category when performing status update activity from Activities menu.


We made the following modifications to provide this possibility:


  • change_cat.js was included in request_status_change.htmp
  • The following line was added in request_status_change.htmp:


<PDM_MACRO name=dtlHier hdr="Incident Area" attr=category colspan=2 autofill=no evt="onChange=\\\"change_category_func('in',null,'pcat_in')\\\" onBlur='calculateUrgency();'" factory=pcat_in make_required=yes>



Everything works fine except one thing, when analyst changes status and category simultaneously. In this case, we get duplicate status change activities in activity log.


For example:



Field Update ServiceDesk   12/16/2014 12:11 pm  00:00:00 FIELD='Request Area' OLD='Test1' NEW='Test2'


Update Status ServiceDesk 12/16/2014 12:11 pm  00:00:12  Status changed from 'Reopened' to 'Work in Progress'


Update Status ServiceDesk 12/16/2014 12:11 pm                  Test comment on status change




Any suggestions?