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URL that launches edit mode

Question asked by dion.alexander on Dec 19, 2014
Latest reply on Feb 12, 2015 by Brian_Mathato

Has anyone ever built a URL in Service Desk that launches a ticket in edit mode?

I was able to gather this from the email notifications that are sent.


http://%SDEnironment%/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=1119172

 

However, this only launches the read only view. I want it to come up in Edit view.  I have tried changing the "OP" to equal "Update", but this doesn't not work correctly.

 

Thanks.

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