AnsweredAssumed Answered

URL that launches edit mode

Question asked by dion.alexander on Dec 19, 2014
Latest reply on Feb 12, 2015 by Brian_Mathato

Has anyone ever built a URL in Service Desk that launches a ticket in edit mode?

I was able to gather this from the email notifications that are sent.



However, this only launches the read only view. I want it to come up in Edit view.  I have tried changing the "OP" to equal "Update", but this doesn't not work correctly.