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Service Desk Ticket attachment URL

Question asked by V.Venkat on Dec 23, 2014
Latest reply on Dec 29, 2014 by roefe01

Hi All,

 

How to construct the an URL for an attachment of Service Desk Ticket.

 

I tested with below URL and it says authentication failed.

 

http://localhost:9090/CAisd/UploadServlet?AttmntId=400354&Bpsid=1649411564&retURL=http://localhost/CAisd/pdmweb.exe?SID=…

 

Idea behind is to give  this URL to Approver  in IT PAM IRF form same as (web_url).

 

I am successful to get the attachment ID(Attmntld) of the Ticket, trying to construct the attachment URL of ticket.

 

any suggestions?

Thanks,

Venkat

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