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Standards of time of optimal response

Question asked by rioad01 Employee on Dec 30, 2014
Latest reply on Dec 30, 2014 by Paul_Coccimiglio

Hi Team!

 

There are standards for optimal response time for the operation of CA Service Desk Manager and CA Service Catalog or some time base line?.

 

We have a customer who is presenting very high response times for authentication and demanding this information.

 

Thanks,

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