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Business Intelligence R3.3 Volume Trend Report Issue

Question asked by tremo01 Employee on Jan 6, 2015
Latest reply on Feb 4, 2015 by Naveen_Desham

CA Business intelligence R3.3 is installed along with CA Service Desk Manager R12.9. While opening the Report "Volume and Trend" under the  Incident Problem ---> Count Folder and selecting the Ticket type only Incident is showing in drop down. Already logged Request, Incident and Problem in Ca Service Desk but making no effect.

Attached are the screenshots for the reference

Any comments upon this....