We use HP Service Manager 9.31, and I have created some custom operators to allow me to access some of the Incident Management functions of SM via SOAP.
The operators that I have already created are:
- Open Incident
- Close Incident
- Re-Open Incident
- Update Incident
- Retrieve Incident List
- Retrieve Incident Details
I was wondering if anyone had any interest in using these operators?
Currently I have customized them to follow our internal business rules for opening SM incidents, but I could probably strip out that customization if anyone was interested in the operators.
My plans are to also create operators for the Problem and Change Management modules sometime in the next few months.
So if anyone is interested, please let me know!