AnsweredAssumed Answered

Option Manager :In progress

Question asked by Vineet.Yadav on Jan 13, 2015
Latest reply on Jan 15, 2015 by Vineet.Yadav

Hi All,


We have comman MDB and CA ServiceDesk 12.9 on other server.

The Servicedesk installation was Successful but When we try to install the option of Email integration form Option manager it results in In Progress state.

After that even we try to deinstall it remains In Progress Status.

Stdlog file error


ERROR        bpnotify.c             619 couldn't launch windows app: D:\Program Files (x86)/CA/SERVIC~1/bin/pdm_options_mgr -e -b -a pdm_option.inst  -o 1591  -s mail_ca_cert_path -v "C:/cacerts/cacert.pem" -d domsrvr -u superuser/Administrator




Enovirenment Details

OS:Microsoft Windows Server 2012 Standard

Syestem Type:x64

Databse :MS SQL Server 2008 R2


Thanks in Advance




Ca servicedesk option manager.png