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Prevent autofill of Affected end user from requester on Inc/Req/Prb tickets

Question asked by vchinni on Jan 14, 2015
Latest reply on Jan 22, 2015 by vchinni

Hi,

I have a requirement here where I need to prevent the out of the box functionality for auto filling the Affected end user field value with the same value entered in Requester field on Incident tickets.

I tried few things besides removing the code "evt="onChange=\\\"backfill_cnt_event()\\\"" from the below line in detail_cr.htmpl but to no luck yet.

<PDM_MACRO name=dtlLookup hdr="Requester" attr="requested_by" evt="onChange=\\\"backfill_cnt_event()\\\"">

 

Can anyone please advise on how to prevent this autofill from happening ?


Thank you!!

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