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Maileater functionality

Question asked by ManishaP on Jan 16, 2015
Latest reply on Feb 18, 2015 by ManishaP

Hi All,

 

I'm using SD r12.5 version. We are trying to raise request and incident tickets using mail facility. We have configured the mailboxes etc. We are able to raise the tickets as well; but needed help with below points:

 

1.) I want to use the Email subject line as the Summary of the new ticket. Please guide me how to achieve this?

2.) If we don't mention incident/request category while raising ticket(through mail) is it possible to redirect these tickets to a group? If yes please share the steps.

3.) Instead of using %DESCRIPTION in the mail body is it possible to directly mention the description in mail and raise a ticket? Awaiting revert Thanks in advance.

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