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Unable to login to CA Identity minder console

Question asked by Subinp on Jan 16, 2015
Latest reply on Aug 26, 2015 by padpr02

Hi All,

 

Facing an issue where we are unable to get the login page for CA Identity minder console. When we hit the URL. the following screen is displayed directly as if the user has logged in

 

There is an error in the logs as well as follows. (not sure whether they are connected)

 

 

2015-01-15 09:56:07,985 WARN  [ims.ui] Could not find attribute : %FULL_NAME% taskName : null ex : null

2015-01-15 09:56:08,001 WARN  [ims.ui] Could not find attribute : %USER_ID% taskName : null ex : null

2015-01-15 09:57:17,382 ERROR [ims.llsdk.role.azengine] Unable to locate administrator user in the corporate directory

2015-01-15 09:57:17,382 ERROR [ims.ui] com.netegrity.llsdk6.imsapi.exception.ImsRuntimeException

[facility=4 severity=3 reason=0 status=6 message=Unrecognized command]

Unable to locate administrator user in the corporate directory

at com.netegrity.llsdk6.imsimpl.securityengine.PolicyEngine.getAdministratorsTasks(PolicyEngine.java:1266)

at com.netegrity.llsdk6.imsimpl.provider.AdminTaskProviderImpl.getAdministratorsTasks(AdminTaskProviderImpl.java:482)

at com.netegrity.webapp.util.TaskCategoryHelper.getAllAdminTasks(TaskCategoryHelper.java:689)

at com.netegrity.webapp.util.TaskCategoryHelper.initAllTasks(TaskCategoryHelper.java:111)

at com.netegrity.webapp.util.TaskCategoryHelper.getAllTasks(TaskCategoryHelper.java:87)

at com.netegrity.webapp.util.TaskCategoryHelper.<init>(TaskCategoryHelper.java:704)

at com.netegrity.webapp.util.TaskCategoryHelper.getInstance(TaskCategoryHelper.java:66)

at idm_jsp.app.ui7.index_jsp._jspService(Unknown Source)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

 

 

Has any one faced this issue before. Please help.

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