how to make the attachments required for tickets in ServiceDesk.
Does anyone have an answer for Venkat?
This question is Not Answered.(Mark as assumed answered)
v venkateswarlu Jan 18, 2015 12:03 AM
I am not aware of any mechanism to make attachments required OOTB.
This might be achievable via customizations.
This is very similar to the problem 'how to make an affected CI mandatory for a change order', and my approach would be the same in either case. For attachments, add a POST_VALIDATE trigger in site\mods\majic, calling a spel function that gets 'attachments.length' for the ticket and sets an appropriate error message if attachments.length <= 0. Alternatively, if you have a status transition that you can tie this requirement to, then hand-code a site-defined condition macro that tests 'attachments.length' and use that in the status transition.
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