Service Operations Insight

SOI Tech Tips: In SOI manager debug page Triage test shows 'TopLevelService present' Failed

  • 1.  SOI Tech Tips: In SOI manager debug page Triage test shows 'TopLevelService present' Failed

    Posted Jan 19, 2015 04:00 AM

    Problem:

    In my SOI manager debug page

     

    Solution:

    When SOI is install it registers Top Level Services in SAMStore with CIID=2

     

    Run following query against SAMStore to check what all entries we have.

    Select * from CI where Label LIKE ‘%Top Level%’


    It it returns multiple CIID's then we need to delete CIID with latest (grater) number. Followed by recycle of SOI manager.