I need to use the Email feature, Mailboxes and Mailbox Rules.
Does anyone have tutorial or document teaching step-by-step how to enable SDM to register tickets to receive messages by email?
You may refer Admiistration Guide 12.7 (Email Chapter) page number 120 for the detailed information. Also, you can refer CA Tuesday Tip: Creating and Updating a ticket via Maileater
Thanks Naveen, helped a lot.
I'll start working on it right now.
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