AnsweredAssumed Answered

How Can I Send a Notification to CIs Other Contacts Only?

Question asked by jmascaro on Jan 21, 2015
Latest reply on Jan 11, 2019 by Daniel Becker Bighelini

I am trying to build a notification to be sent to the contacts listed under a CIs Other Contacts. I am using the object contact 'CI's Other Contacts' in my notification rule; however the Primary Contact also receives the notification. How can build my rule so that only the Other Contacts receive the notification? It's behaving as if Primary Contact is embedded in Other Contacts, when there is a separate object contact for 'CI's Primary Contact'. Given this, I would think that Other Contacts should only include the contacts listed under Other Contacts. Does anyone have any recommendation on how to accomplish this? Any help is appreciated, thanks.