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Invoke_Service_Desk_Web_Service Operator

Question asked by KasunLakmal on Jan 23, 2015
Latest reply on Jan 27, 2015 by KasunLakmal

Hi,

 

Setup

Server 1: SDM 12.9

Server 2: PAM 4.2

Server 3: MS SQL 2008R2

 

I am implementing a PAM processes to fetch several attributes from CA Service Desk. (ref_num, customer.userid, etc). Connectivity between SDM and PAM is ok. I have the ability to change the status of a ticket using Set_Request_Status Operator.

I am using Invoke_Service_Desk_Web_Service Operator to fetch attributed from SDM. Following is the configuration of the Invoke_Service_Desk_Web_Service Operator.

 

 

Inline Text

<impl:doSelect xmlns:impl="http://www.ca.com/UnicenterServicePlus/ServiceDesk">

<sid>sid__</sid>

<objectType>objectType__</objectType>

<whereClause>whereClause__</whereClause>

<maxRows>maxRows__</maxRows>

<attributes>

<string>string__</string>

</attributes>

</impl:doSelect>

 

Dynamic Parameters


 

sid__

Process.Invoke_Service_Desk_Web_Servic_1.ServiceDeskSessionID

String Value

objectType__

cr

String Value

whereClause__

persid='Process.persid'

String Value

maxRows__

100

Integer Value

string__

ref_num

String Value

 

 

I executed the process through SDM. And the process was Blocked.

Am I configuring the operator correctly?

 

My requirement is to fetch data from SDM by using either Invoke_Service_Desk_Web_Service Operator or Select_Object Operator.

 

Thanks in advance.

 

Cheers!

Kasun

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