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  • 1.  Log of Retry action of Escalation Policy

    Posted Jan 27, 2015 04:34 AM

    Hi,

    We have configured a Retry attempt=2 for all escalation policies.

    Are there any logs that keep a tab of this retry action (like for which alert ID/ at what time did its count change)?

    This came in my mind after I noticed a 'Process Automation Error' followed by a ticket ID in the action history (for same alert) of an escalation policy.

    What was surprising was, that 'Process Automation Error' message was overridden by the Incident ID in the Action History.

     

     

    Thanks

    Deepika



  • 2.  Re: Log of Retry action of Escalation Policy

    Posted Jan 29, 2015 05:58 AM

    Hello,

     

    Is there any update regarding this....

     

     

    Regards

    Deepika



  • 3.  Re: Log of Retry action of Escalation Policy

    Broadcom Employee
    Posted Jan 29, 2015 08:23 AM
    You can enable debugging by logging into the SOI Manager's web page.  In the debug area, there is an option for escalation actions I believe.  Be sure to ckick the option, set to max debugging and save.

    The output will get placed into the manager debug log on the manager server.

    When you are done with debug disable the option and save.