Clarity

Hello Everyone:

Clarity 14.1

Oracle Linux Server Release 6.6

DB Oracle 11G

New installation. Clarity Installed OK. At the time we tried to install the add-ins csk and/or csp we get the following error:

Current product version: 14.1.0.431

The minimum product version(s)

that are supported: 14.1.0

Validating the current product version against

the minimum supported version: 14.1.0

The product version has been validated as supported

Installation properties for CA Clarity Accelerator: Program Management Office

ID: csk

reports.apply=false

package.addin.release=14.1.0

package.addin.version=14.1.0.0001

force=false

Removing obj_alignment attribute...

Getting view information...

Total execution time: 0H:0M:20.785S

Content Pack csk version 0.0.0.0 has been deployed

Installing content... csk

Installing content items that do not already exist or have the force option set to true

==========================================

DBTools Log - Tue Jan 27 16:36:32 ART 2015

==========================================

Command: install database schema from driver file

To URL: jdbc:clarity:oracle://10.1.4.130:1521;SID=dbcla;BatchPerformanceWorkaround=true;InsensitiveResultSetBufferSize=0;ServerType=dedicated;supportLinks=true

As user: clarity

For vendor: oracle

Loading DBDriver file: /clarity/clarity/database/content/csk/preupgrade-driver.xml

Loading DBDriver file: /clarity/clarity/database/content/csk/preupgrade-driver.xml

Total time: 0H:0M:1S

Content Pack Installation - Database Deploy failed: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00955: name is already used by an existing object

Content Pack Installation - Database Deploy failed: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00955: name is already used by an existing object

Failed to install content pack: Content Pack Installation - Database Deploy failed [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00955: name is already used by an existing object

Error occurred: com.niku.nsa.service.ExecutableException: Content Pack Installation - Database Deploy failed [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00955: name is already used by an existing object

Check admin.log or use -verbose for more information.

Failed to install content pack. ID: csk: exec returned: 1

Failed to install content pack. ID: csk: exec returned: 1

Error occurred: /clarity/clarity/META-INF/content/xog/csk/install.xml:240: exec returned: 1

Check admin.log or use -verbose for more information.

What could be going on? Thanks

"Database Deploy failed: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00955: name is already used by an existing object" - Are you trying to install the db again ?

NJ

Hello NJ

We re-installed the clarity out of the box DB and re-executed the "admin content csk" installation with the same results.

How could be an duplicated object with an empty database?

Hi All - Any further ideas here for German? Thanks! Chris

Geman Kovacevic wrote:

 

Hello NJ

 

We re-installed the clarity out of the box DB and re-executed the "admin content csk" installation with the same results.

 

How could be an duplicated object with an empty database?

Hi GermanK

Have you checked these:

"Check admin.log or use -verbose for more information."

There will probably be more info there or different errors pointing to the root cause. If that doesn't help, please raise a case with CA Support. Include admin.log, install.log and install.xml that failed.

Thanks and regards

Biljana

Hi @GerrmanK

I  just saw that you raised a case with Support.

Regards

Biljana

Hello BILJANA

Yes, the Support CASE was opened back on 1/27 under number 00012166: CSP Installation Failed.

I believe all the add-ins installation will fail with the same results. I did run the installer again for csk with the force and the verbose options with the same results.

Thank you all for looking into this ... all the ideas and suggested tests are taken into account.

Let me see if I can attach here the output for the command with verbose and force options

Issue Resolved guys.

The "admin db analyze" showed there was a problem with the database schema. We re-uploaded de DB by replacing the niku schema for the new clarity schema and it resolved the issue. Thank you to all of you for helping me up.

Have a great week