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Tools.Addrootcausecomment creating multiple copies of the same comment

Question asked by kgrimm on Jan 27, 2015
Latest reply on Feb 3, 2015 by Peter De Zutter

I recently coded a Tools.Addrootcausecomment to track when an event hit certain conditions in a business logic modules.    I received over 1100 comments for a single event.  There should be only 1 comment for this event.   I have been trying to figure out why I am receiving multiple comments.   I have the Tools.Addrootcausecomment statement coded in other business logic modules which do not make multiple copies of the same comment.  The difference in this module is I added the Tools.Addrootcausecomment statement to the OnPeriodEnd clause rather than in the OnEventDetails clause.  Any idea on what could be causing the multiple comments to appear?