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How to Send Notification for a Specific Field Update

Question asked by jmascaro on Jan 29, 2015
Latest reply on Jan 30, 2015 by Chi_Chen

I am trying to create a notification rule to send a notification when a specific ticket field is updated. What I have today sends the notification when the rule conditions are met; however because I have the rule on Field Update, it triggers when any field in the ticket is updated. Is it possible to create the rule so that it triggers only when the field I am interested in is updated?

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