AnsweredAssumed Answered

Incoming email - update attribute for existing ticket

Question asked by kolja02 Employee on Feb 2, 2015
Latest reply on Feb 3, 2015 by Brian_Mathato

Hi team,

is there any way how to update specific attribute of an existing ticket via incoming e-mail? I guess I could use trigger and spel, but I would prefer standard maileater and Text API if possible.


Thanks for sharing your ideas and experiences,