Some of you might be working closely with customers and may be owning the infrastructure that is setup at different customer sites in promoting the configurations, customizations, test fixes or patches between Dev -> Test -> UAT -> Production environments in Service Management world. We are looking for details on the way that Service Management customers manage this process today and the typical challenges during this process. How do they prepare the test environments ? Do they install the base product in Dev, Test, Prod environments individually ? What kind of deployment architectures are seen in Development, Test and UAT setups in general ? Are they close enough to Production environment with high scalability ?
Appreciate if you share any details in this context such as the deployment details, use cases or type of environments, challenges etc. You can reach out to me in an email or post your responses to this thread.