February 6, 2015
To: CA PPM Customers
From: CA Technologies CA PPM Product Team
Re: End of Service Follow Up Announcement for CA PPM 13.0/13.1 (formerly known as CA Clarity™ PPM)
CA is continually working to improve our software and services to best meet the needs of our customers. This is a follow-up to our notification dated January 15, 2014, regarding End of Service (EOS) for CA Clarity PPM 13.0 and CA Clarity PPM 13.1.
With the recently advertised new features planned for availability in the next CA PPM version, CA has heard from a number of customers that they would prefer to wait to upgrade their older CA PPM instances until the next version is available. CA understands there can be considerable cost and effort associated with planning the upgrade of a mission critical system.
As a gesture of good-faith and business-value partnership, CA is continuing support for CA Clarity PPM 13.0 and CA Clarity PPM 13.1 through May 31, 2015. Support for CA Clarity PPM 13.0/13.1 releases will be discontinued on June 1, 2015, All Platforms, All Languages.
At this time, we encourage you to plan for the migration to CA PPM r14.2. CA PPM r14.2 is targeted to become Generally Available in early 2015. For additional information on CA PPM, please visit the CA PPM product pages at CA Support Online (https://support.ca.com/).
As CA would like to help make your upgrade to CA PPM as straightforward and successful as possible, we offer the following:
- Documentation to help prepare you for your upgrade to CA PPM can be viewed at CA Support Online (https://support.ca.com/) on the product home page.
- CA Services™ is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please call 800-225-5224 (North America) or +1 303-262-8300 (International).
- Qualified local CA Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, http://www.ca.com/gb/partners.aspx.
If you have any questions regarding the support schedule, please contact CA PPM Technical Support at CA Support Online (https://support.ca.com/). Our Technical Support Lifecycle Policy is also available at this site.
Your success is very important to us, and we look forward to continuing our successful partnership with you.