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Notification When Major Incident is Checked

Question asked by JeanFranco on Feb 16, 2015
Latest reply on Feb 18, 2015 by JussiValkonen

Hello Guys


We are working with SDM 12.7


We want to create a new notification, this one should send a different email template when the incident is created as a major incident.


What we did was:

  • Created a site-defined macro condition: If the major incident checkbox is checked return true.
  • Created the email template.
  • Created a notification rule and assigned the email template and the site-defined condition macro.
  • Added this notification rule to the "Initial" Activity Nofitication.


When we do this any notification, related to the "Initial" Activity notification, stops working, and the one we created for the major incident doesn't work either.


What we could me missing here?


Thanks in advanced.