In our current environment, in the request_status_change.htmpl page whenever the "new" status is changed to
closed unresolved, hold, resolved etc. the user description(resolution comments) field becomes a mandatory field.
SO my question is, when we change or set the new status where exactly is the coding done to capture the change event(client side scripting). I checked in the above page but couldn't
find any details. What I have to achieve here is I want to make the Resolution Code field mandatory, if the status is set to Resolved. How can I achieve it?
Kindly help asap.