CA Service Management

Xtraction for CA Service Management 15.1
General Availability Announcement

Date: 2/26/15
To: CA Service Management Customers
From: The CA Technologies Service Desk Manager Product Team
Subject: General Availability Announcement for Xtraction for CA Service Management 15.1 a third party product

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Xtraction for CA Service Management 15.1, a third party product, is now available.

You can download your copy of Xtraction for CA Service Management 15.1 from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

Thank you again for your business.

Thanks for sharing this with the community Katherine Lynn!

Katherine Lynn wrote:

 

 

Xtraction for CA Service Management 15.1
General Availability Announcement

 

Date: 2/26/15
To: CA Service Management Customers
From: The CA Technologies Service Desk Manager Product Team
Subject: General Availability Announcement for Xtraction for CA Service Management 15.1 a third party product

 

On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Xtraction for CA Service Management 15.1, a third party product, is now available.

 

You can download your copy of Xtraction for CA Service Management 15.1 from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

 

If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

 

Thank you again for your business.

 

***Notice on Xtraction 15.1***

Xtraction 15.1 which was posted on Feb 27th originally has been removed from the CA Support downloads site due to a bug found in the software by the folks at Xtraction.  The software download was removed from the site as of Friday, 3/27.  We are currently working with them to get a new build of 15.1 ready to replace the one that we had posted in Feb.  We will post another announcement here once the new build is up on the downloads site.  Currently the ETA is to have this up by 4/3.

Sorry for any inconvenience.

Thanks,

Jon Israel

Principal Support Engineer

CA Technologies

Thanks for alerting the community Jon!

JONATHAN ISRAEL wrote:

 

***Notice on Xtraction 15.1***

 

Xtraction 15.1 which was posted on Feb 27th originally has been removed from the CA Support downloads site due to a bug found in the software by the folks at Xtraction.  The software download was removed from the site as of Friday, 3/27.  We are currently working with them to get a new build of 15.1 ready to replace the one that we had posted in Feb.  We will post another announcement here once the new build is up on the downloads site.  Currently the ETA is to have this up by 4/3.

 

Sorry for any inconvenience.

 

Thanks,

Jon Israel

Principal Support Engineer

CA Technologies

An updated version/build of Xtraction 15.1 is now available on CA Support Online.

You can download your copy of Xtraction for CA Service Management 15.1 from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.