Support Automation Digital Ceritifcate Expiry

Discussion created by Alex_Perretti Employee on Feb 28, 2015
Latest reply on Mar 23, 2015 by Alex_Perretti

This message is to inform the Community that the Digital Certificate that is associated to Support Automation and its executables will expire by the end of today, February 28th. Our Sustaining Engineering team in in process of preparing fixes for each version of Service Desk Manager to address this issue, and to update the certificate.


Who does this affect?


All users of Support Automation, from Service Desk Manager 12.5 to the newest release, 14.1.


What is the impact of this problem?


The impact should be minimal. Support Automation should continue to function, but analysts who launch Support Automation may see a message like this:




The analyst should click "Run" and the application should continue to function. If the analyst selects "Always trust contact from this publisher" they shouldn't get the prompt again.

In our testing the End User launch received no prompts and continued to launch successfully.


How will this be resolved?


Our Sustaining Engineering team is in process of creating the fixes that will sign the executables with a new Digital Certificate. Once created they will go through an internal validation process, and then can be provided to customers. Once there is more information on the timeline for delivery of the fixes it will be posted to this thread.


What should I do in case Support Automation does stop working?

Please log a ticket with CA Support with the details of the problem along with any errors received.