AnsweredAssumed Answered

Auto close is not occuring

Question asked by kdevireddy on Mar 11, 2015
Latest reply on May 11, 2016 by Kyle_R

Hi

 

I saw few tickets are not getting closed, even after their configured hours to close(after resolved).

It shows in activity log as auto close is triggered giving the auto closure time,but ticket is not closed.

I want to know what are the cases, where auto close will not occur even when status is resolved.

 

Thanks,

kiran

Outcomes