AnsweredAssumed Answered

Need script to escalate an alarm and also append URL to end of message

Question asked by Andy.Couture on Apr 29, 2013
Latest reply on Apr 30, 2013 by Andy.Couture

I have an issue, where I am using AO to escalate an alarm after a count of 3 from minor to critical. This is working fine, but now management wants me to append a URL to the end of this alarm. I tried creating a new alarm, but there were issues with that. When I contacted support, I was told that the only way to do this was to create a script to run in AO. When I asked support how to accomplish this, I was told they couldn't help me. So now I am coming to the community for help. 

     I have no idea how to write LUA scripts and I need to take an alarm that comes in as a minor, and after a count of 3 escalate to a critical alarm and append a URL to the end of the message.


Thanks for any help,