I have an issue, where I am using AO to escalate an alarm after a count of 3 from minor to critical. This is working fine, but now management wants me to append a URL to the end of this alarm. I tried creating a new alarm, but there were issues with that. When I contacted support, I was told that the only way to do this was to create a script to run in AO. When I asked support how to accomplish this, I was told they couldn't help me. So now I am coming to the community for help.
I have no idea how to write LUA scripts and I need to take an alarm that comes in as a minor, and after a count of 3 escalate to a critical alarm and append a URL to the end of the message.
Thanks for any help,