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Need script to escalate an alarm and also append URL to end of message

Question asked by Andy.Couture on Apr 29, 2013
Latest reply on Apr 30, 2013 by Andy.Couture

I have an issue, where I am using AO to escalate an alarm after a count of 3 from minor to critical. This is working fine, but now management wants me to append a URL to the end of this alarm. I tried creating a new alarm, but there were issues with that. When I contacted support, I was told that the only way to do this was to create a script to run in AO. When I asked support how to accomplish this, I was told they couldn't help me. So now I am coming to the community for help. 

     I have no idea how to write LUA scripts and I need to take an alarm that comes in as a minor, and after a count of 3 escalate to a critical alarm and append a URL to the end of the message.

 

Thanks for any help,

Andy

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