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Alarm Console Actions?

Question asked by swright on Jan 4, 2011
Latest reply on Apr 6, 2011 by SUK

I'm new to the UMP environment.  

 

We like to use the assign_to field to input a Remedy ticket number rather than assigning to a user.  Since nimbus only allows assigning to a user ( why is this BTW? ), I use an action to pass the nimid into a pu command to allow assigning the alarm to a number rather than a nimbus user.  

 

Is there anyway to do this with UMP?  I realize I could have the user input the nimid and the ticket number into a script, but I'd rather make it easy on the operator.

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