I'm new to the UMP environment.
We like to use the assign_to field to input a Remedy ticket number rather than assigning to a user. Since nimbus only allows assigning to a user ( why is this BTW? ), I use an action to pass the nimid into a pu command to allow assigning the alarm to a number rather than a nimbus user.
Is there anyway to do this with UMP? I realize I could have the user input the nimid and the ticket number into a script, but I'd rather make it easy on the operator.