With remedygtw probe, a prospect would like to know if it is possible to automatically assign tickets to a specific BMC remedy queue?
Thank you in advance.
The probe is pretty basic. It takes the alarm information and populates a specific form the we supply. A workflow must be defined in Remedy to take the information from the form and create a help desk ticket. The assignment you speak, if using our current gateway, would need to be defined in the workflow using information provided in the form to make the assignment.
Thanks for helping out. Much appreciated.
Retrieving data ...