how to delete sla-report-calculations / programmatically recalculate SLAs

Discussion created by chris.luekermann on Sep 8, 2010



a customer is encountering the following issue:

they need to programmatically recalculate a SLA at a certain event.

We figured out that by entering a new line into the D_SLA_JOBS table.


Now, the problem is that in the html-report both calculations show up. The customer would only like to have the latter one only.


Question: how can one either make the SLA-engine recreate the SLA-compliance report and get rid of the previous calculation

OR: how can one do a "recalculate" programmatically similar to what happens if one clicks "recalculate" in SLM


any hints appreciated!