a customer is encountering the following issue:
they need to programmatically recalculate a SLA at a certain event.
We figured out that by entering a new line into the D_SLA_JOBS table.
Now, the problem is that in the html-report both calculations show up. The customer would only like to have the latter one only.
Question: how can one either make the SLA-engine recreate the SLA-compliance report and get rid of the previous calculation
OR: how can one do a "recalculate" programmatically similar to what happens if one clicks "recalculate" in SLM
any hints appreciated!