(repost for Tech Forum)
I am trying to find some information in regards to an integration with
Numara. Has anyone dealt with this? Customer says that a simple email
can be used to create a case which can easily be done with the nas but
the following advanced features are required by the customer that
makes this integration more complicated...
1--Ability to close tickets in Numara when they are closed in Nimsoft.
I am guessing that this can be handled using Clears but there may be
more to it.
2--Ability to use assignment rules. When the ticket is created in
Numara, to have the ticket assigned to a user.
Any info would be helpful.