hazard1yard

SNGTW and creating incidents

Discussion created by hazard1yard on Jun 30, 2014

Currently if multiple alarms are selected in Nimsoft and they are assigned to my servicenow account to create an incident a new incident is created for each individual alarm. We frequently get multiple alarms in Nimsoft related to the same problem and i was wondering if there is any way to multi select alarms and create a single incident for them in Servicenow from SNGTW?

 

Thank you

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