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SLAs for NTService State

Question asked by daleman on Jan 16, 2014
Latest reply on Jan 31, 2014 by daleman

I have an SLA that is configured using the QOS_NTSERVICE_STATE as the object and the "Expected QoS to be" is set to "Equal to 1" The calculation method is set to "Interval".  I have changed the "Interval" QoS Calculation to treat NULL values with a value of "0" 


There are 55 minutes of "NULL" data giving this SLA an 97%  I have excluded some time now only showing 10 minutes of "NULL" data but the SLA achieved status does not seem to change.  Is there another setting I need to change to avoid calculating excluded time?