PaulWegs

Need some help with Connectwise_Gateway probe

Discussion created by PaulWegs on Jan 8, 2014

Hi, I've been trying to implement the connectwise_gateway probe but been running into some trouble.

I have followed the documentation, but every time I try assigning an alarm to the connectwise user, I get the following error in the log file:

 

Jan 08 11:46:20:334 [Thread-0, connectwise_gateway] Opening ticket for nimid CM84872983-74975 The outbound traffic on interface 'Gi0/0' is too high (20.4 Mbps/101.90%).
Jan 08 11:46:21:289 [Thread-0, connectwise_gateway] hubpostCallback: got exception on openTicket org.apache.axiom.om.impl.exception.OMBuilderException: detail unsupported element in SOAPFault element

 

 

Also, when starting the probe I get this, and I'm not sure whether the last line is a problem, and if so, why it is happening.

Jan 08 11:41:24:476 [main, connectwise_gateway] ****************[ Starting ]****************
Jan 08 11:41:24:476 [main, connectwise_gateway] 1.06
Jan 08 11:41:24:476 [main, connectwise_gateway] Nimsoft
Jan 08 11:41:24:476 [main, connectwise_gateway] port=55892, pid=0
Jan 08 11:41:24:476 [main, connectwise_gateway] Only restricted security available, no login

 

 

Any help on trying to solve this would be much appreciated!

 

Thanks,

Paul.

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