nas AO Email profile - subject and message fields grayed-out

Discussion created by brudden1 on Dec 16, 2012
Latest reply on Dec 17, 2012 by dan_gill

I'm trying to create some nas Auto Operator email profiles with custom subject lines.


When I choose the EMAIL action type, I can enter the email recipients, but the Subject and Message fields are grayed-out.  I believe there's a simple way to un-gray these fields, but I'm drawing a blank on how to do it.


Can anyone remind me of what needs to be done?



thanks in advance!