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Auto-Operator/Email/Escalations

Question asked by Rhys on Dec 12, 2012
Latest reply on Dec 14, 2012 by Rhys

Hi everyone,

 

I'm very new to Nimbus and may be asking a stupid question but regardless, management would like us to setup the following and I'm not able to figure out anyway to accomplish it. Any help would be appreciated.

 

So, they want email alerts sent on open alarms using the following email timing:

1st email on alarm message arrival

2nd email after 5 minutes of message arrival

3rd email after 15 minutes

4th email after 1 hour

5th email after 3 hours

6th email after 8 hours

7th email after 16 hours

8th and subsequent emails every 24 hours

 

The first email is easy enough. I can't see any way to accomplish the remaining emails other than the last which would be On every interval and set to 24 hours. Does anyone know of a way to do this? I was looking a bit at On overdue age but can't find what this is exactly.

 

Thanks again,

Rhys

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