1_JohnC

Cannot acknowledge 'Robot inactive' alert

Discussion created by 1_JohnC on Aug 7, 2012
Latest reply on Aug 7, 2012 by carl

Hi,

 

I received an alert regarding an inactive robot which I can do nothing with in the UMP.  It doesn't appear in Infrastructure Manager since it's already been suppressed by the robot coming back online.  I've tried a clean reinstall of the robot and this doesn't help remove the alert from UMP.

 

If I acknowledge the alert, make it invisible, assign it to someone it comes back within a few minutes.

 

Any idea how I can remove this alert?

 

Many thanks,

 

John

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