Does anyone know how to setup custom logging for whenever the CASDgtw sends a request to CASD to open a ticket?
This activity log would contain the:
1) date of ticketing request
2) ticket number that was assigned for the alarm that generated the ticket
3) alarm message itself
5) a bunch of custom fields ($custom_2, $custom_3, $custom_5, etc ) that are populated in the alarm. These custom field are populated using the alarm enrichment probe and reflect the associated application, hostname, and knowledge-base number for the alarm being raised.