I'm after some advice for usage of the Connectwise Gateway probe
Our NMS environment consists of a primary hub and secondary hubs at client sites. I have CW probe installed on the primary hub and i use a NAS profile to automatically assign alarms to the connectwise user and i have an attach queue called connectwise_gateway with subject alarm_assign, alarm_close.
This then creates a ticket in Connectwise successfully but always referencing the same Connectwise ‘Company’ regardless of which client/secondary hub the alarm came from.
How can I get the clients to from NMS to match with CW?