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Connectwise Gateway probe confusion

Question asked by aaron.marquet on Feb 23, 2012
Latest reply on Feb 23, 2012 by aaron.marquet

Hi,

 

I'm after some advice for usage of the Connectwise Gateway probe

 

Our NMS environment consists of a primary hub and secondary hubs at client sites. I have CW probe installed on the primary hub and i use a NAS profile to automatically assign alarms to the connectwise user and i have an attach queue called connectwise_gateway with subject alarm_assign, alarm_close.

This then creates a ticket in Connectwise successfully but always referencing the same Connectwise ‘Company’ regardless of which client/secondary hub the alarm came from.

 

How can I get the clients to from NMS to match with CW?

 

Thanks

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