We have multiple nas in our env windows and linux. And what I am seeing when i set custom fields via a lua/nas scritp is that it will not propagate to other nas's unless I actually assign the alarm. I have tested this a few different ways. Basically I put our ticket id into a custom field and unless i assign it to anyone or anybody it will not show on other nas's or in the customer portal cause that comes from another nas that doesn't run this sql stuff to get the ticket ids. Not sure if there is something else I can do without assignment as whips out any other assignment.