Bigs

Unable to reset out-queue, check local disk

Discussion created by Bigs on Jul 22, 2010
Latest reply on Jan 3, 2011 by timothy.m.curry

We are seeing these alerts come in for a customer. We only see this in one environment so are puzzled what the issue can be? It comes from the probe "controller" and I am not seeing anything obvious in the logs.

A minute after the alerts was originated this is in the controller.log:

Jul 20 14:26:35:505 [5816] Controller: Going down...
Jul 20 14:26:49:099 [5816] Controller: Down


In the Application Event log on each server there is one event written everytime this alert occurs:

source - application error
event id 1000
Faulting application spooler.exe, version 5.0.0.0, time stamp 0x4ba95cf7, faulting module MSVCR90.dll, version 9.0.30729.4148, time stamp 0x4a594e3d, exception code 0xc0000417, fault offset 0x00000000000552c0, process id 0x1760, application start time 0x01cb2771c9831dc6.

 

Is this dll tied into NMS?

 

OS: 2008 STD x64 SP2

NMS Robot Version - 5.0

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