Secondary Alarm Notification

Discussion created by nimsoftsupport on Nov 26, 2009
Latest reply on Nov 27, 2009 by keith_k
We are using this product in an MSP model where each hub is a seperate customer.  As each hub can support several hundred devices, I am curious as to how other users have configured the product to provide secondary alarm notification.  For example Device1 is currently in a critical alarm state and the customer state based on this one device is red - critical. If a second device Device2 goes critical, how are you notified that you need to look at this customer again?  How is your monitoring configured to make sure that you do not have an alarm that misses your SLA with the customer?