Communicating with Customers

Discussion created by pzafonte on Oct 10, 2012
Latest reply on Oct 10, 2012 by jonhcw

I don't know if this is the appropriate sub-forum for this discussion, but I was curious if anyone has any insight into this.

I need to figure out how to communicate what nimsoft does with "application owners" (or customers) and how they would go about requesting both basic monitoring alerts and more advanced application level alerts. Perhaps if anyone could can give us some guidance on this, perhaps an example of how your company does it.


Essentially my conundrum is that we are beginning to roll out nimsoft in our company and there will be hundreds of application owners, and I have a pretty good feeling what will not work is hundreds application owners who "sorta" know what nimsoft does e-mail me with monitoring requests, I'd imagine there is some business process that would help streamline this.